With decades of experience supporting users in the Alternative Investment industry - we put that knowledge to use when building our Support Services team.
Our goal is to deliver the best possible service to every single user, day in, day out, 24x7. We want to scale without affecting the client experience, or the loss of relationships between engineers and users. So we use a Support Pod to deliver a white glove service offering 24x7 User Support and Onsite Support engineering.
Dedicated Support Pod.
Our Support Pod is a self-contained engineering team– with a breadth of experience and depth of knowledge across the entire IT infrastructure stack – dedicated to a small number of clients.
24/7 access to our engineering team - our Support Team operate around the clock.
We support clients around the globe.
We have engineers in the field for ad hoc support, incident response or regular site visits.
We know your environment
Best of breed management systems to ensure our engineers have your information at their fingertips.
The same team.
Our team of engineers and consultants will be responsible for your all your end user remote support for issue resolution, and any onsite support you require – whether that’s a scheduled day, week or month, or just an ad hoc visit for hardware repairs.
Meaning you deal with the same people day in, day out, who have extensive, in depth knowledge of your users, your business and your technology.