Support & Management.
Not all support issues are related to desktop hardware, or application issues. Often these require escalation to infrastructure or network engineers to deep dive investigation or infrastructure change.
Our support service includes access to the third line and specialist infrastructure engineering team for resolution of any server and network issues, or user issues that stem from your infrastructure itself.
Consultancy and design expertise as your infrastructure evolves.
Proactive Monitoring & Management
Ensuring high availability and performance of your platforms.
Consideration of your defences at all times.
Our infrastructure management team can work with you to consult, design, build and deploy any component part of your infrastructure or application stack - with an ongoing management service, or handover to your in house teams.
Our remit can be flexible, and based on your needs.