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When we asked our clients what they wanted from a support service - they were clear. Consistent access to dedicated engineering teams, with a guarantee on quality, and no hidden costs.
So we created our User Support Service. Built to simplify your end user experience by providing access to:
A dedicated engineering team for remote, and onsite support. Your Support POD - named engineers that your users speak to day in, day out.
There is no additional cost if we can't fix an issue remotely and need to send an engineer on site.
There are no caps on usage, number of calls, time spent per ticket etc.
Just straightforward, high quality IT support, from people you know, when you need it, at a fixed cost.
Our clients tell us that they want peace of mind from owning their own IT infrastructure contracts. But they still want to outsource responsibility for its design, availability, performance and growth.
Our Infrastructure Support service encompasses all of the services you'd expect to find in an outsourced Infrastructure Management service; 24x7 monitoring of your servers and network. Resolution of issues across servers, desktops and the network. Scheduled maintenance. Patching. Updates and upgrades of operating systems and firmware. Testing your DR Plan? Yep. Documentation? Of course. Responding to industry events (like a zero-day virus or FCA update), new technologies and how they affect you? Absolutely.
Consultancy around design, adding new services, applications and technologies into your environment - all part and parcel of the value we hope to add your technology services.
Designing an IT infrastructure that will support your business to grow, flex with internal processes, and meet compliance requirements - all whilst ensuring a good user experience doesn't have to be a complex exercise. We've built private clouds, deployed public cloud services, installed local hardware, managed data centres, and various iterations of all three.
Our consultations with our clients focus on choosing the best platform, or infrastructure for the functionality it's intended to deliver - whether thats Public Cloud or Hybrid . What we consistently hear is that our clients:
Want to remove the risks associated with vendor infrastructure dependency. e.g. a Private Cloud owned by the vendor - meaning they are locked in to an unsatisfactory support agreement or face a migration project.
Evolve the technology in use to more modern, performant, and flexible platforms - both for now, and in the future.
Make data and applications easier to access, in a redundant manner - without spending excessive sums
Get better guarantees on the security, integrity and availability of data and applications, whilst complying with regulatory requirements.
Just highly available technology, owned by you, that consistently works.
Some firms don't need an ongoing IT support arrangement - but do need a little bit of help from time to time. We can work with you on an ad hoc basis.
Perhaps you are moving offices and need some help planning the new technology provision, organising new internet connectivity, moving your desktops and printers - we can take care of all of these details.
Or maybe you need a specialist provider to upgrade specific software and hardware, then hand these back to your internal IT team to run with.
Ad hoc technology support can take many forms, and we are adept at providing assistance to you, or your internal teams on a short term or even one off basis - get in touch to discuss your needs.
We have developed an advanced Microsoft Teams solution to deliver a full communications and collaboration experience – specifically designed for regulated businesses.
Calling plans within Microsoft Teams are hard to manage, expensive and increase your dependencies on Microsoft alone for voice needs. This impacts voice resilience, fault resolution and international call costs.
Instead, we integrate MS Teams with key Tier 1 Carriers and best in class applications to offer additional business grade telephony functionality, with built in resilience, and an enhanced service level. We also offer wrap around MIFID II compliant call recording to ensure our regulated clients are protected.
We have deployed many clients Internationally using our resilient carrier offering - allowing regional offices or remote users to be fully connected to their business using local numbers globally, whilst still reducing costs with Teams to Teams calling.
We work with existing Teams users to add our wrap around security and call recording services, with new users to deploy an entire Teams telephony solution, or firms who want to harness Teams to implement enterprise grade Video Conferencing solutions - whether it be a 4-user room or a large 30 seat board room.
We partner with all major telecoms hardware vendors, tier one carriers and a number of software providers to deliver this solution. We also integrate with compliance monitoring services. As a vendor neutral firm, we are open to exploring Teams integration with client preferred vendors.